Support

Thank you for using KakiDoc.

For bug reports, feature requests, and anything else, please use the form below.Open the contact formWe reply to the email address you enter in the form.Including the following makes it much easier to investigate:

Your device (for example iPhone 16 or iPad Pro) and its OS version

The app version (Settings → Diagnostics in the app)

What happened, and what you did immediately before it

A screenshot, if you have one

Known issues

Problems we already know about, and how to work around them, are listed underKnown issues. Checking there first avoids a round trip.

Common questions

Sync isn’t working

Check that you are signed in to iCloud, and that iCloud is enabled for this app under Settings → your Apple Account → iCloud. The app's own status is shown under Settings → Sync.

AI features aren’t working

AI features need an internet connection and a Sign in with Apple account. After the free trial allowance runs out, a subscription is required. If you are offline, check your connection.

Restoring a purchase

If a subscription isn't recognised after changing devices, tap Restore Purchases on the purchase screen in the app.

Deleting your account

You can delete your account under Settings → Account in the app. This deletes the account identifier and usage records we hold, and disconnects the link with Apple. Cancelling a subscription is separate and is done through the App Store.

Cancelling a subscription

Open Settings on your device, tap your Apple Account, then tap Subscriptions. Cancel at least 24 hours before the period ends and it will not renew.